Forward Deployed Engineer (CareOps)
We're seeking a detail-oriented Forward Deployed Engineer to help ensure our healthcare automation platform runs smoothly in production and that our customers are successful day-to-day. This is an important role where accuracy and care are paramount.
Job Details
About MedFlow
MedFlow is leading healthcare innovation by leveraging AI to close care gaps, improve patient health outcomes, and maximize value-based care rewards for providers. We automate the paperwork and administrative tasks that bog down healthcare teams, freeing clinicians to spend more time with patients where it matters most. Our AI-powered platform delivers real-time patient cohorts, clinical automation, and seamless integrations with Athenahealth and leading healthcare tools - serving specialty practices, behavioral health organizations, and providers focused on population health management.
The Role
The Forward Deployed Engineer (CareOps) works at the intersection of customers, data, and production operations. You will configure and run our automation platform for healthcare practices, investigate issues end-to-end, and partner with customers on calls to scope and resolve problems.
Key Responsibilities
- Configure, maintain, and support customer automation workflows in production
- Investigate and resolve data quality, reporting gaps, workflow behavior, and operational incidents
- Run internal scripts and tooling for onboarding, go-lives, backfills, and operational changes
- Join customer calls to scope issues, gather requirements, and drive resolution
- Document outcomes, root cause, and preventive measures
- Maintain strict adherence to HIPAA compliance and secure handling of sensitive data
Technical Requirements
Core Stack
- Python scripting
- Jupyter notebooks
- Bash/shell scripting
- SQL/Snowflake
- TypeScript/Node
- Google Cloud Platform
- Git/GitHub
- LLM and agentic tooling
Required Experience
- Proven experience in or supporting production environments where reliability and correctness matter
- Exceptional attention to detail and comfort operating with low tolerance for errors
- Strong communication skills, including in customer-facing situations
- Comfort running and troubleshooting scripts and following operational runbooks and checklists
- Experience writing and running SQL queries
- Familiarity with Git/GitHub workflows and SDLC basics (dev/stage/prod, change management, incidents and postmortems)
Preferred Qualifications
- Healthcare or health tech experience
- Familiarity with HIPAA and security best practices for healthcare data
- Experience with data analysis to troubleshoot operational issues
- Experience supporting integrations and operational workflows
- Experience with LLM or agentic tooling in operations or support
Education: Bachelor's degree preferred, but equivalent work experience considered.
How to Apply
Interested candidates should send their resume to careers@medflow.care.
Ready to Join Our Team?
We'd love to hear from you! Send us your resume and a brief cover letter explaining why you're excited about this role.